PHOTO: Customer Service Representative


Contact Us:

800-922-1245
8am-6pm Eastern Time
Monday-Friday

 

The Alumni Insurance Program

P.O. Box 1149
Columbus, OH  43216-1149

FAX: 614-481-2400

 

custserv@aia-online.com

Pay my bill online
Certificate # -
Please do not include leading zeros in the second field. For example: 123-001234567
Insured's Last Name
Automatic bill payment

You may also set up automatic premium payments using the EasyPay plan to make sure your insurance protection remains in effect. It's convenient, safe and simple!

Here's how it works: On the date your premium is due, the payment amount will be deducted from your checking account or charged to your credit card. The charge will show up on your statement. If a premium amount should change, we’ll notify you in advance.

Download the EasyPay Form here (PDF)

Refunds and Cancellations

Funds charged in error will be credited back to the card charged within 3-5 business days of notification of the error emailed to AlumniHelp@usiaffinity.com.

The payment form on this site shows the amount of premium currently due. If you choose to pay more than is owed, please email us with an explanation for the additional funds. Cancellation of an insurance policy must be done in writing, and signed by the insured/owner of the policy. Please see your policy for specific details.